Self Exclusion
1.
Should you need to take a break from gambling with this website you may do so by contacting our LIVE CHAT support or leave a message in our contact us page. Self-exclusion means that your account will be closed for the specified period. Excluding yourself will affect your account with this website only (although if the company determines that it is appropriate to apply the self-exclusion on other brands under the same licence, it may do so). Self-exclusions may be for a definite period or a permanent one.
A definite period self-exclusion may only be shortened subject to a cool-off of 24 hours (which may be increased, if appropriate to do so, at the sole discretion of the company), and an indefinite self-exclusion may only be removed subject to a cool-off of 7 days. The company reserves the right to refuse to remove a permanent self-exclusion.
We will use our best endeavours to ensure that, if you have requested self-exclusion from our website, you will not be able to open a new account with us. However, in the event that you succeed in creating a new account by supplying different data to that supplied by you when registering for your account, or by using any similar means, you agree that we shall not be liable for any losses subsequently incurred by you as a result of using our Services. Should we become aware that you have succeeded in opening a further account with us in this way, we reserve the right to immediately close that account and retain any winnings and bonus funds. In such a scenario, we will return any remaining funds in your account to you (less any winnings, withdrawals and any reasonable charges) to the account from which those deposited funds were received.
If you wish to perform a self-exclusion through customer support, you may do so by contacting our LIVE CHAT support or leave a message in our contact us page stating your reasons. The implementation of a self-exclusion requested by email is not immediate. We are not responsible to refund any funds lost between the period a self-exclusion was requested via email and the time it was processed by us.
Any Account limits and self-exclusion requests would be valid for the licensed brand you are currently a member of only and does not include other websites operated by us.
2.
Players are to note that we would not be made aware of any self-exclusions set-up on other gambling websites.