Dispute Resolution
1.1
If you have a problem or complaint, you can contact our LIVE CHAT support or leave a message in our contact us page to give us any complaints regarding our services.
1.2
If you have a problem, you must describe it in detail as much as possible to speed up its resolution.
1.3
TEN by TEN BET will deal with all complaints on game-related issues, provided it has been lodged within seven calendar days of the event itself. If the complaint is not related to a specific game outcome, then the customer has up to one month from the date of the issue and must proceed to arbitration within 365 days of the respective event.
1.4
TEN by TEN BET Casino is prohibited to transfer any potential player claims, including - but not limited to - Accounts, Credits, Funds, Winnings and Entitlements, on the penalty that these potential claims shall lapse.
1.5
Our aim is to give the best customer experience in the industry, therefore we hope that you should have no complaints. Complaints are handled in the support department and escalated in the organisation of the casino in the case that support personnel could not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you may refer such complaint to https://www.curacao-egaming.com
1.6
In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation. When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.